Privacy Policy


This personal data protection policy (the "Policy") has been drawn up to inform you of the practices and conditions under which the Berkem Group collects, uses and stores your personal data (the "Data"). You will find the various data that we may collect or that you may transmit to us when you access the site (the "Site") and the way in which we collect, use, store, protect and disseminate this information. As laws and regulations relating to technology and the protection of personal data are constantly changing, this Policy is likely to change. You will be informed of any changes at the time you use forms on our site by checking the box to accept this Policy. If any provision of this Policy is found to be invalid or unlawful, it shall be deemed unwritten and shall not affect the validity of the remaining provisions of this Policy. This Policy applies to Data collected: on the Site or from the Site, in particular from the contact form. It does not apply to information collected by any third parties or through sites operated by them; including through applications or content (including advertisements) that redirect the user to the Site. Please read this Policy so that you clearly understand our practices regarding the processing of your Data and inform you that viewing and/or using our Site necessarily implies acceptance of this Policy. If you do not agree to this Policy, please do not use our Site. It is your responsibility to ensure that the Data communicated to Ilao is complete, accurate and up-to-date.

Data collected by

Depending on the use you make of our Site, we may collect the following Data:

  • Data relating to your identity such as your name, your first name, your e-mail, your telephone number (if any), your country and your company information (if any) when you wish to contact us;
  • Data about your visits to our Site, including traffic data, log files and other data or communication resources you use when accessing our Site.

How is the Data collected?

What Data is collected and how it is collected depends on how you use the Site. We collect data directly from you via our contact form. We collect your Data indirectly by means of cookies/trackers.

Why do you collect my data?

Your Data may be collected via cookies or trackers, with your consent where required, to enhance your user experience by:

  • Analysing traffic and data on the Site to measure the number of users, to make the Site easier to use and to ensure its ability to respond quickly to your requests;
  • To get back to you following a request via our contact form.

Who processes your data?

Your data is processed by the Berkem Group.

In addition to the Berkem Group, your Data may be communicated to :

  • Our web service provider: VOX (Société SAS VOX, SIRET: 42194341600048, postal address: 1 rue Gambetta 24000 Périgueux). The latter is bound by contractual obligations to respect the confidentiality of the Data and to use it solely for the purposes for which we transmit it to them.

Your Data may be transferred to any purchaser or other successor in the event of a merger, assignment, restructuring, reorganisation, dissolution or other sale or transfer of some or all of Berkem's assets due to uncertainty or bankruptcy, liquidation or other processes in which personal data of users of the Website is one of the assets transferred.

We may also disclose your Personal Data: to comply with any legal mandate, law or legal process, including governmental and regulatory requests; if we believe that disclosure is necessary or appropriate to protect the rights, property or safety of the Site, its users or other stakeholders. Such disclosure includes exchanging information with other companies and organizations for the purpose of protecting against fraud and forgery.

Links to external sites

The Website may contain links to various websites and social networking platforms run on third party servers, by persons or organisations over which Berkem has no control. As a result, we cannot be held responsible for the way in which your Data is stored or used on the servers of these third parties.

We advise you to read the applicable policy on the protection of personal data of each third party website that you will access via our Site in order to appreciate how your Data will be used.

How long will your data be kept?

The Berkem Group only keeps your Data for the period of time necessary for the purposes set out in the paragraph "Why do we collect my data? This period of retention is not the same depending on the Data in question, the nature and purpose of the collection being likely to vary this period:

  • Data collected by means of cookies/trackers will be kept for statistical purposes for a period of 6 months;
  • Data from the contact form: emails are archived without any retention limit.

How is the data protected?

Your Data is stored on secure servers protected by firewalls and antivirus software. This service is provided by the company hosting our website: Systonic, (2-4 Rue Eugène Chevreul, 33600 Pessac). The data on the Site is subject to French law and, by extension, European law. Given the inherent characteristics of the Internet, it is impossible for us to guarantee the optimal security of information exchanges on this network. We strive to protect your Data but we cannot guarantee the absolute security of information transmitted to our Site. You agree that you transmit your Data at your own risk.

What are your rights?

You can choose how the Data you submit to us is used: You can browse the Site without providing any Data. In this case, you will not be able to use certain features of the Site such as the contact form; In accordance with the provisions of the applicable regulations on data protection, in particular the European Regulation 2016/679 on the protection of personal data (the "RGPD") as well as the law of 6 January 1978 n°78-17 known as "Informatique et Libertés" and its amendments, you have a right of access and rectification on your Data. In addition, subject to the conditions provided by the said regulation for the exercise of these rights, you have: A right to the deletion of your Data; A right to limit the processing of your Data; A right to object to the processing of your Data for legitimate reasons, in accordance with Article 21 of the RGPD; A right to the portability of the Data you have provided; A right to the withdrawal of consent, where this has been requested. Where the processing of your Data is carried out on the basis of your consent, you may withdraw it at any time. However, you acknowledge that the processing carried out prior to the withdrawal of your consent remains perfectly valid. However, in accordance with Article 12.6 of the RGPD, in order to exercise these rights, Berkem, as data controller, reserves the right to ask you to prove your identity. We inform you that the data enabling you to prove your identity will be deleted once we have responded to your request. You can exercise these rights by contacting us via our contact form.

We have a period of one month in which to respond to any request to exercise your rights. This period may be extended by two months, due to the complexity or excessive number of requests. Finally, you have the right to lodge a complaint with the Commission Nationale de l'Informatique et des Libertés (CNIL), notably on its website

Is my data transferred outside the European Union?

No, there is no transfer of your data outside the European Union.

What is a cookie?

Cookies are small text files (usually consisting of letters and numbers) that are stored in the memory of your browser or device when you visit a website or view a message. They allow a website to recognise the browser or device. Like most websites, the Site uses technologies, mostly through small data files stored on your device that allow us to record certain information when you visit or use our Site. There are several types of cookies: Session cookies: they expire as soon as you close your browser and allow us to link your actions during that particular session, Persistent cookies: they are stored on your device between browsing sessions and allow us to remember your preferences or actions across multiple sites, Proprietary cookies: they are issued by the site you are visiting, Third-party cookies: they are issued by a third-party site, separate from the site you are visiting. What cookies does the Site use? Our cookies have different functions. They may: Be necessary for the operation of our services, Help us improve our performance, Provide you with additional functionality. We use cookies or similar tracking technology that remain on your device only while your browser is open (session cookies), and cookies or similar technology that remain on your device for a longer period of time (persistent cookies).

The Site may use cookies or tracers to evaluate the performance of the Site, its applications, services and tools, including as part of analytical practices, to help it understand how visitors use the Site, to determine whether you have interacted with its messaging, to detect whether you have viewed a product or link, or to improve the content of its Site, services or tools.

Social network cookies.

How to manage the deposit and reading of cookies?

Some features of the Site, services, applications and tools are made available to you only through these cookies or trackers. You can block, delete or disable these technologies if your browser or device allows it. However, refusing to use these technologies may result in the unavailability of certain features of the Site, services, applications or tools. For more information on blocking, deleting or disabling these technologies, please refer to your browser or device settings. Cookies or trackers can be disabled or deleted using tools available in most browsers. As each browser has different features and options, the preferences of each browser you use will need to be set separately.

How do I delete cookies?

Here's how to control or prevent the saving of cookies or trackers:

1/ if you are using the Internet Explorer™ browser.

In Internet Explorer, click on the Tools button, then Internet Options and click on the "Privacy" tab and the "Advanced" button to bring up the "Advanced Privacy Settings" window. Then check the 'Override automatic cookie handling' box and select 'Deny' in the 'Third party cookies' column.

2/ if you are using the Firefox™ browser

Go to the "Tools" tab of the browser and then select the "Options" menu In the window that appears, choose the "Privacy" tab and set the "Retention Rules" menu by choosing "Use custom settings for history". From the menu, you can choose to uncheck the "Accept cookies" box or, from the drop-down menu entitled "Accept third-party cookies", choose "Never". You can also, by clicking on "Display cookies", locate the files containing the name "Ilao", select them and delete them.

3/ if you use the Safari™ browser

In your browser, choose the "Edit" menu then "Preferences". Click on "Security". Click on "Show cookies". Select the cookies that contain the name "Ilao" and click on "Delete" or "Delete All". After deleting the cookies, click on "Done".

4/ If you are using the Google Chrome™ browser.

Click on the Settings menu icon and then click on "Show advanced settings" (located at the bottom of the page). Then click on the "Content Settings" button and then check the "Block cookies and data from third-party sites" box and click "OK" to validate your choice. You can also click on "Show all cookies and site data" and then search for "Ilao" in the search bar at the top right. You can then choose the cookies you wish to delete or click on "Delete all".

5/ If you are using the Opera™ browser

Open the "Tools" or "Settings" menu and then select "Delete private data"; click on the "Detailed options" tab, then choose the options you want.